Presentation
An all-inclusive solution for call collection and management
Orange Business presents Contact Center Access, a global management solution for inbound calls from over 160 countries, offering flexible numbers, real-time management and cost optimization to enhance customer service.
With Contact Center Access, you can collect calls from anywhere in the world, manage them in real time and deliver them to contact centers or contact center cloud platforms.
Contact Center Access is an all-inclusive solution that offers different types of numbers (toll free, geographical, toll share, etc.), call collect capabilities and routing without any technical or regulatory constraints. Manage your presence worldwide with extended coverage in more than 160 countries and territories, and choose either local or centralized billing according to your business and cost strategy.
Offer Detail
Integrated service for international call collection
Contact Center Access
Contact Center Access provides global inbound call management with flexible numbering in 160+ countries. You'll enjoy ordering numbers in real time, call routing and performance monitoring for seamless, cost-effective customer engagement worldwide.
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The solution is available in more than 160 countries and territories but allows you to keep your existing numbers through our international portability and number-retention capabilities. You can also rely on Orange local presence.
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You can choose either global or local billing and avoid the complex and time-consuming invoice management you get with multiple bills, taxes, currencies and languages.
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The network is managed by Orange Business end to end, designed and operated with the highest standards of quality without any voice compression and 99.99% service availability.
Customer space
Manage your solution online
With My Service Space, your personalized and secured space, you can manage your Orange Business solutions online.
Efficient online management
Complete control of billing and usage
24/7 access with expert support
Implementation in 5 easy steps
Examples
Use cases
Handling peak traffic levels
Manage periods of high demand and call-volume spikes with real-time call-routing adjustments that distribute traffic across multiple contact centers based on location or availability.
Optimizing call costs through real-time monitoring
Monitor call usage and performance in real time, adjusting strategies and optimizing costs based on traffic patterns and customer needs.
Routing calls in real time
When your business experiences a sudden spike in call volume, use the online portal to quickly adjust call routing, ensuring traffic is efficiently managed across multiple contact centers.
What are the benefits of Contact Center Access?
Boost global customer engagement with Contact Center Access.
Expand your reach
Take control in real time
Optimize costs
Ensure reliability
Global expertise
Orange Business provides coverage in over 160 countries, ensuring seamless global connectivity with local expertise.
Advanced technology
Trusted reliability
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