Cognitive omnichannel customer experience
Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.
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Provide your customer service staff with solutions that enable them to simplify their day-to-day activities and focus on customer service.
Give your employees the ability to analyze data, so they can anticipate and identify customers' needs and reduce call backs.
Incorporate a software-as-a-service (SaaS) model to accelerate innovation and meet the challenges of hybrid working.
Use automation to increase response rates, extend 24/7 time slots, set up continuous improvement for users and reduce the solicitation rate.
Customizable offers
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Other key areas for effective customer experience
Our extensive expertise
51
million calls per year managed by our retail contact center
+8 pts
of satisfaction with our speech analytics module in six months
100,000
e-chats processed by our B2B service in 2022
1/3
of customers would leave an organization after just one bad experience