De Lijn Boosts Public Transport with Data-Driven Insights
De Lijn was looking to improve their public transport service with a tool that could deliver & combine data insights about public transport utilization, timeliness & traffic fluidity. They needed to get to know better their customers in order to offer a customer-friendly and personalized service, to warn & keep informed individual customer when detours, cancellations would occur.
De Lijn uses our solution to analyze transport data, improve service, and provide timely updates to customers.
Improving Public Transport with Data-Driven Customer Focus
De Lijn aims to enhance enhance public transport using data-driven insights to improve service, customer experience, and communication with the requirements listed below:
Analyze transport data
Improve customer service
Notify disruptions timely
Mobility Tool Enhances Public Transport Insights and Decisions
Orange Business team implemented the Mobility Tool deployed on Tableau. As a result this tool provided clear insights with different combined dashboard answering various use cases.
- Integrated view of multiple use cases at different levels of details
- Increased visibility & insights for public transport performance
- Better & quicker decisions
- User friendly & performance tool to visualize huge amount of data
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