Technical Management

Expert technology support along the operational journey of your connectivity solutions

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Presentation

Technical Management

Optimize design and streamline operations with comprehensive support

Orange Business presents Technical Management to oversee the technical activities of your solution from design to deployment and execution.

Businesses are facing increasing complexity in managing their IT solutions due to the constant adoption of new technologies, multiple providers and the lack of the necessary skillsets or governance to ensure consistent performance, risk control and operational continuity.

With Technical Management, you can solve these challenges with expert guidance, a single point of accountability and seamless management of your complex environments. The service ensures design validation, smooth implementation, risk control and continuous performance optimization, while managing changes and integrating third-party solutions.

Offer Detail

Comprehensive technology support for seamless design and operations

Through expert change management and performance monitoring, we guarantee scalability and adaptability to meet evolving needs, while maintaining security and reliability throughout your solution's lifecycle.

Technical governance

Technical governance ensures design consistency, manages technical integration and maintains solution performance and scalability for seamless operations throughout the lifecycle of your solution.

Included
  • Our experts design consistency into your solution for flawless technical integration. This, in turn, guarantees your solution’s performance and scalability for seamless operations and reliability throughout its entire lifecycle.
  • For seamless and efficient solution deployment, we help you identify and address potential constraints during the design phase, so you can experience a smooth implementation and avoid operational complications.
  • Our expert teams ensure that changes and updates are deployed efficiently, so you can avoid performance disruptions and maintain seamless operations.
  • We maintain your solution throughout its lifecycle for optimal performance, security and scalability. As your needs evolve, the solution adapts seamlessly, providing continued efficiency and smooth, disruption-free operations.

Focal point of technical ownership

A designated expert provides tailored support, manages operational integration and resolves third-party disputes, ensuring smooth business continuity.

Included
  • Orange Business assigns a highly experienced technical expert to oversee all aspects of your solution’s technical activities. This expert serves as your focal point, ensuring streamlined communication and efficient problem solving.
  • The level of support is adaptable based on the complexity of your solution. Whether simple or highly complex, we apply the right expertise for smooth technical management.
  • Our experts ensure that business continuity is maintained by proactively managing risks and changes. This keeps your solution aligned with your business objectives, minimizing downtime and disruptions.
  • The service also supports operational integration and helps manage technical disputes with third-party vendors for seamless collaboration and smooth functioning of all interconnected systems.

End-to-end visibility

The service includes monitoring of technical dependencies, identification of improvements and optimization opportunities to enhance performance and future scalability of your solution.

Included
  • We constantly track and analyze the technical dependencies within your solution to make sure that all components are working together seamlessly, preventing potential issues before they impact your operations.
  • We proactively assess your system to identify any areas that could be enhanced, so your solution remains up to date, optimized and aligned with your evolving business needs and technological advancements.
  • We provide recommendations and implement optimization opportunities that boost performance and efficiency, while maintaining scalability for future growth. This ensures your solution evolves as your business requirements change.

Technical Management in 4 steps

1
Design
  • Orange Business experts work closely with you to validate the design from the beginning, ensuring it aligns with your business objectives and operational needs. This collaboration ensures that the solution is well-suited for your requirements
2
Deployment
  • Orange Business teams handle the integration of the infrastructure and configure all necessary devices
  • We ensure smooth deployment of changes and releases, so you can focus on your business without worrying about the technical details
3
Support
  • Orange Business manages ongoing changes and updates, maintaining the security and performance of your solution
  • Your designated technical manager speaks English or other language of your preference, ensuring effective communication and support tailored to your needs
4
Optimization
  • Orange experts continually assess your solution and propose improvements to optimize performance and scalability to make sure that your solution remains future proof and evolves as your business grows

What are the benefits of Technical Management?

You gain reliable technical governance, enhanced operational consistency and secure integration with Orange Business. Our tailored support guarantees that your solution is optimized, costs are controlled and performance is scalable to meet your needs.

Relax with effective governance

You can rely on a trusted partner to manage your network’s performance, orchestrating all technical activities throughout your solution's lifecycle. This includes coordination with other suppliers for smooth operations and peace of mind.

Enhance the operability of your solution

You'll enjoy fast and precise integration of your solutions with consistent performance and security. We maintain your infrastructure’s scalability and reliability, ensuring efficient operations.

Optimize continuously based on needs

Count on continuous optimization of your solution based on your usage, with controlled costs, performance compliance and adaptation to your evolving business requirements and know that your solution is always future-proof and ready for growth.

Technical Management value propositions

Orange Business provides a structured approach to managing your solution from design to deployment, ensuring consistency, seamless integration and optimized performance.

Global service for local care

Five Major Service Centers provide support 24x7.

Highly-skilled experts

Global adoption of ITIL, Avaya, Cisco and ISO certifications.

Trustworthy partner

Over 25 years of experience deploying IT solutions.
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