Digital omnipresence and data value creation

Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.

The digitalization of your organization and processes is already well underway. However, in our post-COVID-19 world, you need to strengthen your digital presence. One of the keys to doing that is the ability to identify, aggregate and leverage customer data quickly and easily.

Improve service quality by simplifying customer engagement

Rapidly deploy a CRM solution that provides a seamless view of your customers' interactions and their file status.

Make mass hyper-personalization operational

Deliver the most personalized customer service possible on an industrial scale with our powerful, partner-enabled solutions, which facilitate the creation of easily-activated customer repositories.

Refine and secure your technology choices

Make the best technological choices with our expert guidance, and be confident that you’re building the solution that best meets your individual needs.

Raise brand awareness and capitalize on market growth

Create an ergonomic website to attract prospects and quickly take full advantage of the market's dynamism.

Our customers talk about their digital omnipresence projects

ZIM digitalized customer experience while maintaining its personal ...

Enhanced customer experience through digitalization and improved services
Orange Managed Contact Center seamlessly integrated with ZIM’s customized CRM system
In-depth data analytics and reporting provide valuable insights

Find out how ZIM is using data for outstanding customer experience

A construction company goes paperless with rich messaging

Installed in just a few days to handle 50,000 text messages per month
100% cloud-based solution that can be managed remotely via a web interface
Hosted by Orange Business with guaranteed secure access and compliance with the GDPR

Read about this customer’s seamless digitalization

Major French university launches a massive text-to-give campaign

Contact Everyone solution deployed remotely in one week
Dedicated Orange Business support throughout the project
Answers to donors’ text messages processed automatically to meet responsiveness expectations

Learn how to quickly adopt technology