Our Voice Solution supports over 470,000 users, handling more than three billion minutes of voice traffic annually. Businesses benefit from robust off-net dialing in 90 countries and domestic dialing in 86 countries, making it an essential solution for global enterprises. The service includes full PSTN replacement in 37 countries, with ongoing expansion to further enhance coverage.
Orange Business is trusted by close to 500 customers globally, providing advanced features like call collection, routing and delivery across 49 countries. The solution integrates intelligent routing with network IVR, offering flexibility and reliability. Voice encryption (TLS) ensures secure communications, protecting business-critical conversations.
Research indicates that 55% of consumers abandon online transactions if their queries aren’t addressed quickly. The Orange Business Voice Solution enables companies to meet this demand with efficient customer service access, boosting customer satisfaction and retention. The solution boasts a 95% customer satisfaction rate and can reduce costs by up to 50%.
Orange Business further simplifies management through online customer ordering, real-time provisioning and an integrated customer change management portal. Clients can monitor usage and performance with detailed reporting, ensuring transparency and efficiency in operations.
Recognized as an industry leader, Orange Business has received prestigious awards, including the Frost & Sullivan Telco Cloud Contact Center Services Company of the Year and IDC Leader in Digital Infrastructure. This solution is a critical component for businesses seeking to enhance their voice communication systems.
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