August 31, 2020 Cloud
Consumers will highly likely still prefer to use digital channels even after the crisis. Thus, companies must act quickly to accommodate the massive shift to digital channels for the long haul. Companies adapting to new operating norms in a changing business and technology landscape must step up their efforts to have digital engagement platforms to continue delivering a consistent level of customer support.
Discover in this e-guide how Orange can help you create lasting customer experiences.