The report also includes the following key takeaways:
- Orange Business has remained very active in APAC and achieving growth through digital services
- APAC is very diverse in terms of maturity of digital adoption and vendor preference, but there continues to be growth opportunities especially in ASEAN, China and India despite the global economic uncertainties
- Orange Business has made better progress than its peers in evolving legacy communications products into business solutions to address CX, EX and operational experience (OX) requirements
- The company is leveraging AI to enhance its solution portfolio to help customers improve employee (including contact center agent) productivity and operational efficiency
- There are also significant opportunities in the digital infrastructure layer for Orange Business to take market share leveraging its Evolution Platform and cybersecurity capabilities
"We are very pleased that GlobalData has recognized the Orange Business achievements and transformation in the Asia Pacific market. The right strategy, together with our value propositions, can help organizations take their operations to the next level and empower them to expand into new markets. We support customers’ digital transformation through our core capabilities in digital consulting, secured digital infrastructure and experience-focused solutions that drive improved flexibility, security and performance at the most competitive price." --Nick Lambert, President and Head of Asia Pacific, Orange Business
Download the complimentary report to read more.