What are the benefits of using My Service Space to report incidents?

Reporting an incident directly through your customer space has several benefits:

• The process is faster as the incident is routed directly to the correct service desk.
• You get a comprehensive view of open incidents for a site or service, and can efficiently view the incident status and access the details.
• It also makes follow-up easier with automated emails to keep you informed of key events or changes in status of the incident.
• Additionally, you have the ability to communicate with the Orange Business service desk.