How to report an incident in My Service Space?

To report incident in your customer portal, you should have a My Service Space account and rights for the incident management service.

NB: Online incidents reports are available for Orange Business solutions, this means that incidents related to MyCIC solutions cannot be declared online in My Service Space.

• Connect to My Service Space (link provided below)
• Click on Incidents menu,
• On the Open incidents page, simply click on the Report an incident button. This will open the incident form where you can describe the incident and submit the ticket.
• Please be ready to provide the following information when declaring your incident.Caller: name, telephone, email, hours of operation (if different than caller)Local contact: name, telephone, hours of operation, email address (if different than caller)
• Your incident reference number:
• Incident location / site address confirmed:
• Incident description / error message: brief description of the issue faced
• Beginning of the incident: date, time, declaration
• Cases opened before this problem : If Yes (Reference) / No
• Priority allocated to your subscription:
• Service worked before your notification: Yes / No