2. Customer stories

 

A French group of independent insurers, unable to send experts to assess claims due to lockdown, has stepped up the implementation of digital services to carry out assessments remotely. Find out how the forward-looking technology works.

The lockdown has brought everything forward

Keen to make the most of digital technology in its business, for the past several months the group wanted to test a video-assistance solution allowing its experts to carry out an initial assessment of claims remotely. The Group’s CIO contacted the teams at Orange Business to find an easy-to-use solution common to all insurance firms in the group.

Orange Business guided its customer to a partner company, Apizee, and its user-friendly remote assessment service. The current health crisis suddenly sped up the project. After a convincing demonstration, the test phase was followed by an immediate operational implementation in around thirty firms.



Following a demonstration that convinced the customer, we had to deploy the solution extremely quickly in view of the emergency.


 

David Lopez, Mobility and Convergence Business Manager at Orange Business

48 hours to install the solution and grant licenses

The Apizee solution is especially well suited to the current needs of the group’s experts. By simply clicking on a URL link, the experts can launch a video assistance session via a smartphone or computer. The person making the claim is geo-located, along with the photos taken on site, which are time-stamped to ensure they are authentic and accurate.

The solution is not just easy to use, it also saves money because the expert no longer has to travel to the location of the claim. “Following a demonstration that convinced the customer, we had to deploy the solution extremely quickly in view of the emergency,” explained David Lopez, Mobility and Convergence Business Manager at Orange Business. “We implemented the service and granted around 30 licenses all within 48 hours.”

Could this lead to new practices in the insurance sector?

The simplicity and stability of the solution convinced the members of the group, with the intention to extend the licenses to 60 more insurance firms over the next few months. The video assistance service has proven its effectiveness. It is not only a precious tool during the crisis, but could also profoundly change the way insurers work by expanding the remote assessment service even after the crisis is over.

Solution implemented within 48 hours